Policies

RETURNS & EXCHANGES

All online and in person sales are final.   Due to the nature of the products, items cannot be returned or exchanged.

 

14 DAY REPAIR WARRANTY

If repairs or re-sizing needs to be done, please contact me at stonedandwiredsd@gmail.com or DM me on Instagram for further assistance. 

Within 14 days from the date your order is delivered, please state the issue and provide photos of the area where the breakage occurred.  After my review, as long as you have all pieces of the jewelry, I will happily remake your piece.  Depending on how much additional material is needed, I will let you know if there will be any associated costs.

You will be responsible for shipping costs associated with returning the jewelry to me for repair.  I will then ship back your jewelry to you at no additional cost.

 

SHIPPING

At the moment, shipping is only available to the U.S.  All orders will be shipped via USPS.  You will receive an email notification once your order has been dropped off at the carrier.

Once packages are scanned by the mail carrier, they are no longer in my hands.  I am unable to assume responsibility for packages that are damaged, stolen, or lost in transit.

I am a one woman shop so please be patient as I get your order ready.  Allow up to 7-10 business days for delivery.  Expect delays during the holiday season or around observed holidays.  

 

ITEM SOLD OUT?

As long as I have the crystal in stock, I can make one for you.  Just be aware that it will not look exactly as the one that sold as each crystal is unique and there will be variations in the wire wrapping or how the piece of jewelry is created.  Send me a DM through Instagram or contact me at stonedandwiredsd@gmail.com with a screenshot or link of the piece you are wanting.

 

FOR PALO SANTO, INCENSE & CLEANSING KITS

Reminder:  Never leave burning cleansers (incense, palo santo, sage, etc) unattended and always use a heat safe surface to set your cleanser on.

Disclosures: Always use a heat safe tray to set your cleansing kit or palo santo on, open windows or doors to let in fresh air and let out the smoke and negative energies.

Due to the nature of fire and the flammable nature of natural essential oils within plants, you hereby state that you absolve Stoned and Wired of all legal liability upon purchasing through my online shop or in person.  I cannot control or predict how herbs, flames, smudges, sage, wand, cleansers, incense, flowers, or candles will burn or how a person or animal/ pet could react to them.  It is your sole responsibility to practice responsible fire safety standards and routines within your home.  Please be advised that upon placing your order you agree to the terms of use, and the purchase agreement above.